Tok999 Privacy Policy – Your information is safe with us

Tok999 collects certain information to deliver the best possible service. This falls into two categories — what you provide directly, and what is automatically collected through your use of the platform.

Information you provide directly:

• Name, mobile number, and email address (collected at registration)
• Date of Birth (for age verification)
• National ID (NID) or passport details (for KYC verification)
• Residential address (required for identity verification)
• Payment method details (Mobile Banking, Nagad, Rocket, etc.)

Automatically Collected Information:

• IP Address & Device Type
• Browser information and operating system
• Time spent on the platform and activity logs
• Gaming History & Transaction Records
• Usage data collected via cookies and web beacons

Tok999 uses the data it collects only for specific, legitimate purposes. Your information will never be used for anything unauthorized — that is our commitment.

Tok999 may send you promotional messages, but you can opt out at any time. tok999 relies on your explicit consent for all marketing communications.

Tok999 never sells your personal data. In limited cases, certain information may be shared to meet legal obligations or to operate our services.

Your Information May Be Shared When:

• Payment Provider: Payment providers such as Mobile Banking, Nagad, and Rocket receive the information necessary to process transactions.
• Legal Authorities: tok999 is required to provide relevant information upon receipt of a government or legal directive.
• Anti-Fraud Organizations: Limited information may be shared with recognized agencies to help prevent fraudulent activity.
• Technology Partner: Technology service providers engaged to operate the platform, all of whom adhere to the same privacy standards.

Tok999 has agreements with every third party to ensure they uphold the same data protection standards. tok999 never sells your information to advertisers or marketing agencies.

Tok999 uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device that help the platform recognize you.

Types of cookies tok999 uses:

• Essential Cookies: Used to maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: Helps remember your preferences and language settings.
• Analytical Cookies: Collects anonymous data to understand platform usage, which helps improve our services.
• Security Cookies: Helps identify and detect fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect some platform functionality.

Tok999 retains your data only for as long as necessary. All information is kept while your account remains active.

• Even after account closure, certain data may be retained for a defined period due to legal obligations.
• Transaction records are generally retained for up to five years.
• KYC verification documents are retained for a defined period as required by law.
• Once the retention period ends, data is securely deleted or anonymized.

Tok999 believes every user should have full control over their own data. You have the following rights:

• Right to Know: You may request to see what data we hold about you.
• Right to Rectification: Contact our support team to correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires us to retain it.
• Right to Opt Out of Marketing: You can request to stop receiving promotional messages at any time.
• Right to Data Portability: You may request a copy of your information in certain circumstances.

Tok999 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

• If we determine that an account belongs to a minor, that account will be closed immediately.
• Any information identified as belonging to a minor will be deleted immediately.
• Parents are advised to monitor their children's online activity and use filtering software.

Tok999 may update this Privacy Policy as needed. We will notify members before any significant changes take effect.

• Notification of changes will be sent via email or through the platform.
• Continued use of the service after any changes constitutes acceptance of the updated policy.
• The "Last Updated" date at the top of the page will be revised with each update.